[rt-users] Error when trying to use custom field in a ticket transaction in RT 3.6

Allen Rapini ARapini at rapini.org
Mon Jun 9 22:01:45 EDT 2008 

I have a test install of RT, and I am attempting to resolve a repeatable
error with custom field behavior. System is running 3.6, on ubuntu
6.0.6, apache2, php5.1.2. Overall behaviour seems fine, but the custom
field is my only real hangup so far

The custom field I have created is a type "select one value" with no
validation, link values or include page values. There are 6 entries,
with no sort order or category. This custom field applies to ticket
transactions, which is assigned to all the queues. I then open an
exisitng ticket in the jumbo view, and attempt to choose one of the
entries in the list and save the ticket. I then get a system error, with
the text below:
"
error:  Can't locate object method "Id" via package "No object mapping
for field" (perhaps you forgot to load "No object mapping for field"?)
at /usr/share/request-tracker3.6/lib/RT/Record.pm line 1538.
 
context:  ...   
1534:  my $method = "${class}Obj"; 
1535:  $object = $object->$method; 
1536:  } 
1537:   
1538:  return $object->Id; 
1539:  } 
1540:   
1541:   
1542:  =head2 CustomFieldLookupType  
...   
 
code stack:  /usr/share/request-tracker3.6/lib/RT/Record.pm:1538
/usr/share/request-tracker3.6/lib/RT/Record.pm:1519
/usr/share/request-tracker3.6/lib/RT/Record.pm:1597
/usr/share/request-tracker3.6/lib/RT/Record.pm:1579
/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1300
/usr/share/request-tracker3.6/html/Ticket/ModifyAll.html:163
/usr/share/request-tracker3.6/html/autohandler:279 



"

raw error



Can't locate object method "Id" via package "No object mapping for
field" (perhaps you forgot to load "No object mapping for field"?) at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1538.


Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
"Id" via package "No object mapping for field" (perhaps you forgot to
load "No object mapping for field"?) at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1538.^J') called at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1538
RT::Record::_LookupId('RT::Transaction=HASH(0xa5a0160)',
'RT::Queue-RT::Ticket-RT::Transaction') called at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1519
RT::Record::CustomFields('RT::Transaction=HASH(0xa5a0160)') called at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1597
RT::Record::_AddCustomFieldValue('RT::Transaction=HASH(0xa5a0160)',
'Field', 1, 'Value', 'ttt Systems') called at
/usr/share/request-tracker3.6/lib/RT/Record.pm line 1579
RT::Record::AddCustomFieldValue('RT::Transaction=HASH(0xa5a0160)',
'Field', 1, 'Value', 'ttt Systems') called at
/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 1300
HTML::Mason::Commands::ProcessObjectCustomFieldUpdates('Object',
'RT::Ticket=HASH(0xa6597c8)', 'ARGSRef', 'HASH(0xa5522c0)') called at
/usr/share/request-tracker3.6/html/Ticket/ModifyAll.html line 163
HTML::Mason::Commands::__ANON__('Starts_Date', '', 'TimeEstimated', 0,
'UserOp', 'LIKE', 'Status', '', 'UpdateAttachment', '', 'Started_Date',
'', 'UpdateType', 'private', 'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '',
'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE', 'Status', '',
'UpdateAttachment', '', 'Started_Date', '', 'UpdateType', 'private',
'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa66217c)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa5
522fc)', 'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE',
'Status', '', 'UpdateAttachment', '', 'Started_Date', '', 'UpdateType',
'private', 'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '',
'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE', 'Status', '',
'UpdateAttachment', '', 'Started_Date', '', 'UpdateType', 'private',
'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa66217c)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Starts_Date', '',
'TimeEstimated', 0, 'UserOp', 'LIKE', 'Status', '', 'UpdateAttachment',
'', 'Started_Date', '', 'UpdateType', 'private', 'WatcherTypeEmail2',
'', 'TimeWorked', 0, 'Object-RT::Transaction--CustomField-1-Values',
'ttt Systems', 'id', 12, 'TimeEstimated-TimeUnits', 'minutes',
'Subject', 'custom field test', 'RefersTo-12', '', 'WatcherTypeEmail3',
'', 'GroupString', '', 'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)',
'WatcherTypeEmail1', '', 'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '',
'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE', 'Status', '',
'UpdateAttachment', '', 'Started_Date', '', 'UpdateType', 'private',
'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa66217c)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
H(0xa664390)', 'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE',
'Status', '', 'UpdateAttachment', '', 'Started_Date', '', 'UpdateType',
'private', 'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa66217c)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/request-tracker3.6/html/autohandler line 279
HTML::Mason::Commands::__ANON__('Starts_Date', '', 'TimeEstimated', 0,
'UserOp', 'LIKE', 'Status', '', 'UpdateAttachment', '', 'Started_Date',
'', 'UpdateType', 'private', 'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9e
caec4)', 'Starts_Date', '', 'TimeEstimated', 0, 'UserOp', 'LIKE',
'Status', '', 'UpdateAttachment', '', 'Started_Date', '', 'UpdateType',
'private', 'WatcherTypeEmail2', '', 'TimeWorked', 0,
'Object-RT::Transaction--CustomField-1-Values', 'ttt Systems', 'id', 12,
'TimeEstimated-TimeUnits', 'minutes', 'Subject', 'custom field test',
'RefersTo-12', '', 'WatcherTypeEmail3', '', 'GroupString', '',
'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)', 'WatcherTypeEmail1', '',
'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Request.pm line 1246
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, 'Starts_Date', '',
'TimeEstimated', 0, 'UserOp', 'LIKE', 'Status', '', 'UpdateAttachment',
'', 'Started_Date', '', 'UpdateType', 'private', 'WatcherTypeEmail2',
'', 'TimeWorked', 0, 'Object-RT::Transaction--CustomField-1-Values',
'ttt Systems', 'id', 12, 'TimeEstimated-TimeUnits', 'minutes',
'Subject', 'custom field test', 'RefersTo-12', '', 'WatcherTypeEmail3',
'', 'GroupString', '', 'GroupOp', 'LIKE', 'Owner', 'ARRAY(0xa4b8f00)',
'WatcherTypeEmail1', '', 'Priority', 0, 'WatcherAddressEmail3', '',
'Object-RT::Transaction--CustomField-1-Values-Magic', 1, 'Queue', 3,
'Due_Date', '', 'WatcherAddressEmail1', '', 'Told_Date', '',
'UserString', '', 'UserField', 'Name', 'GroupField', 'Name',
'12-MergeInto', '', 'UpdateSubject', 'custom field test',
'FinalPriority', 0, '12-DependsOn', '', '12-MemberOf', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', 0, '12-RefersTo', '',
'MemberOf-12', '', 'UpdateContent', '', 'DependsOn-12', '',
'TimeWorked-TimeUnits', 'minutes', 'WatcherAddressEmail2', '') called at
/usr/share/perl5/HTML/Mason/Request.pm line 459
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 459
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa
664390)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line
165
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0xa664390)') called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm line 832
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0x96ba2c0)', 'Apache2::RequestRec=SCALAR(0xa618984)') called at
/usr/share/request-tracker3.6/libexec/webmux.pl line 123
eval {...} at /usr/share/request-tracker3.6/libexec/webmux.pl line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xa618984)') called at -e
line 0
eval {...} at -e line 0

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