[rt-users] No users listed in "Owner" dropdowns

[ruz at bestpractical.com]

Most probably RT's dependencies out of date. Install newer
DBIx::SearchBuilder from the CPAN.

Don't forget `make testdeps`. It's not optional step, the same applies
to upgrades.

On 6/10/08, Eirik Øverby <ltning at anduin.net> wrote:
> Followup:
>
> I have now even erased the database, re-initialized it, and created
> only a barebone set of queues, users and groups. I have modeled this
> closely after the working RT instance I have, and made sure the
> configuration (RT_SiteConfig) is the same on both systems.
>
> I still see the same problem - no users are listed in the "owner"
> dropdowns, anywhere. Not even for the superuser!
>
> Anyone?
>
> Thanks,
> /Eirik
>
> On Jun 10, 2008, at 01:11, Eirik Øverby wrote:
>
>> Hi all,
>>
>> I have been struggling for a few days trying to figure out why one of
>> my RT installations don't show any other users than "Nobody" in
>> "Owner" dropdowns. The most immediate effect of this is that any
>> "Basic" or "People" change to a ticket will result in an owner change
>> to "Nobody", as not even the current owner is listed. Needless to say,
>> this is frustrating for both the users and the support staff.
>>
>> I've gone through and verified (against a working RT installation)
>> that queue and group rights are set up adequately. In particular, I
>> have given the "OwnTicket" right to the appropriate users. I've even
>> attempted to give "broad rights" - however even giving superuser
>> rights to a named user, the "Privileged" group or any other gorup does
>> not help.
>>
>> I'm almost beginning to suspect database corruption or some kind of
>> bug in RT, however I do not feel even remotely experienced enough to
>> claim this with any weight - so I'm still defaulting to thinking this
>> is a mistake on my part somehow.
>>
>> All other aspects of RT is working fine; and on the other
>> installations I have even the above is working as it should.
>>
>> Technical information:
>> All RT instances, good and bad, are running on FreeBSD 7.0-STABLE.
>> They are all installed from packages built from the ports system then
>> distributed - in other words the *exact* same builds of both RT and
>> supporting packages, all the way down to OS and database.
>> Configurations of webserver etc. are somewhat different, but should
>> not be a factor in this.
>>
>> Any help would be greatly appreciated.
>>
>> Thanks, and with best regards
>> Eirik Øverby
>> Modirum MDpay
>> Oslo, Norway
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>
>


-- 
Best regards, Ruslan.