[rt-users] Rt at a glance issue after 3.4.5 to 3.6.6 upgrade

Rob Gillan rob at dzhon.com
Thu Jun 12 00:06:57 EDT 2008


Hello,

We've just upgraded from 3.4.5 to 3.6.6 on OS X.  Upgrade appeared to  
go smoothly, but when trying to run the upgrade scripts for the 3.5.1  
schema as told the following messages occur:

dev:~ root# /opt/rt3/sbin/rt-setup-database --dba root --prompt-for- 
dba-password --action schema --datadir etc/upgrade/3.5.1
In order to create or update your RT database,this script needs to  
connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has  
no database
password, just press return.

Password:
Creating database schema.
Couldn't find schema file for mysql
dev:~ root#

Looking in RT_Config it only has:

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues  
MySupportQueues MyReminders  RefreshHomepage)]);

and these are the only options that appear when the Edit button is  
clicked to customise the RT at a glance page.

I am logged in with superuser privs, and searches show many tickets  
assigned to the user name.

Does anyone have any idea what could have gone wrong or what we are  
missing?

Thanks
Rob





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