[rt-users] Spaces not allowed in Custom Fields when generating tickets via e-mail

[Ruslan Zakirov]

You need CommandByEmail extension for this.

On Thu, Jun 19, 2008 at 1:18 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Ruslan,
>
>
>        I was following this thread because I was having trouble creating a
> ticket via email using the format found in Tools->Offline. It didn't take
> any of the data I entered for the Requestor and Owner and a few other
> fields. SO I went to the file you wrote here, just to see what I can see
> (the bear went over the mountain...) and the TakeAction file is not in that
> directory. Would my trouble creating a ticket via email with the offline
> format be caused by that file NOT being there? Thanks.
>
> Kenn
> LBNL
>
> On 6/10/2008 2:35 PM, Ruslan Zakirov wrote:
>>
>> Guys, in lib/RT/Interface/Email/Filter/TakeAction.pm file replace the
>> following line:
>>
>>        last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;
>>
>> with
>>
>>        last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/;
>>
>> stop and start server, test, report back. however this change will
>> make ':' character illegal in CF name.
>>
>> On Tue, Jun 10, 2008 at 8:48 PM, Jean-Sebastien Morisset
>> <jsmoriss at mvlan.net> wrote:
>>>
>>> On Mon, Jun 09, 2008 at 09:29:19PM -0400, Firas Batal wrote:
>>>>
>>>> Hi everyone,
>>>>
>>>> I am sending this email hopping that someone has encountered this
>>>> anomaly before.
>>>>
>>>> We have 3.6.3 installed on RHEL4, Apache 2.x, MySQL 5.0.45, Perl 5.10.
>>>>
>>>> I have installed RT::Extension::CommandByMail  and the functionality is
>>>> great.  But, the mechanism fails when I need to set the values of a
>>>> custom field that has spaces, as shown in below.     The custom field
>>>> could be set correctly using web UI, but not through emails!
>>>>
>>>> Status: open
>>>> CustomField.{Request Type}: foo
>>>>
>>>> Have anyone encountered this before?
>>>
>>> I also just found this problem. Has anyone found a solution (aside from
>>> renaming the custom field)?
>>>
>>> Thanks,
>>> js.
>>> --
>>> Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>
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>>
>>
>>
>
>



-- 
Best regards, Ruslan.