[rt-users] Sort by DueDate excluding 'not set' tickets

[Tom Lanyon]

On 17/06/2008, at 10:48 PM, Jason Fenner wrote:
> It looks like you have two options:
>
> 1) You can add to your search/query a line that says 'Due > 0'
> What this will do is only return results that have a due date set,  
> it will not return results without a due date set.
> You could then run a separate query to see the tickets that do not  
> have a due date set if you wanted to see those.
>
> 2) You could customize rt3/share/html/Search/Results.html to put  
> tickets that have Due date 'not set' on the bottom of the results  
> list.
> This option would be a bit more involved, but you could make the  
> search results page exactly how you wanted it to then.
>

I figured they were my only two options. Unfortunately I need tickets  
that have no due date and I also can't globally change the Search/ 
Results.html page as other queues have different uses of Due Date.

I'll have to customise Search/Results.html for a few specific Queues.

Thanks,
Tom