[rt-users] RT Create Ticket display screen

[Drew Barnes]

It is best to make modifications in the local tree so that upgrades 
don't overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

Kevin Freels wrote:
> Kenn,
>
> No worries. I kept everything in that directory, but just made a copy of
> the file and tagged it with .ORIG for backup.
>
> I also would like to be able to "re-arrange" the CF's. I was able to at
> least find out how to increase the size of the text and wiki text CF's;
> I can forward that to you if you're interested. 
>
> From what I was able to determine in the Create.html, all the CF's are
> created on the fly but are inside a single HTML table, so it's not
> possible to break them apart. I'd likr to put my CF's for things for
> some Combos for "Severity" and "Issue Type" on top (under Subject but
> over "Issue Description"), and move my other CF's underneath "Issue
> Description". The workflow for that page would make much more sense (see
> my previous message on that). 
>
> Anyone? Anyone? Bueller?
>
> ....k
> -=-=-=-  
>
>   
>> -----Original Message-----
>> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
>> Sent: Monday, June 23, 2008 3:50 PM
>> To: Kevin Freels
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] FW: RT Create Ticket display screen
>>
>> Kevin,
>>
>>
>> 	I'm definitely gonna give this a try. I assume I can 
>> create a copy in my "local" directory and make the changes 
>> there. I'll let you know how it works. Too bad there isn't a 
>> way to prioritized the CF's displayed as well. But THANKS!
>>
>>
>> Kenn
>> LBNL
>>
>> On 6/23/2008 2:51 PM, Kevin Freels wrote:
>>     
>>> Kenn,
>>>
>>> DISCLAIMERS: RT 3.6.5 with FC8
>>>
>>> I just did this, this is how I did it. I'm sure there is a 
>>>       
>> better way, 
>>     
>>> and I welcome a more elegant fix from the RT gurus out 
>>>       
>> there. However, 
>>     
>>> here it is.
>>>
>>> I edited {server_root}/html/Ticket/Create.html, and moved the code 
>>> located on or about line 152 with beginning of the table 
>>>       
>> <tr> record 
>>     
>>> (ignore the lines with the *'s):
>>>
>>> *** START of CODE ***
>>> <tr>
>>> <td colspan="6">
>>> <&|/l&>Describe the issue below</&>:<br /> % if (exists 
>>> $ARGS{Content}) { <& /Elements/MessageBox, Default => 
>>>       
>> $ARGS{Content}, 
>>     
>>> IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, 
>>> QuoteTransaction => $QuoteTransaction &> %}
>>>
>>> <br />
>>> </td>
>>> </tr>
>>> *** END of CODE ***
>>>
>>>
>>> to just below the </tr> tag (on or about line 115). You'll 
>>>       
>> know this 
>>     
>>> is the area, the whole "Subject" stuff is here just above it. My 
>>> previous life as a SissyMin says to back up the original 
>>>       
>> file in case 
>>     
>>> it doesn't work, but it did for me.
>>>
>>> Restart httpd, and the "Describe..." section will now be 
>>>       
>> right below 
>>     
>>> the Subject line.
>>>
>>> Now, if I could only do manipulation of the Object descriptions as 
>>> easily....  :-)
>>>
>>> ....k
>>> -=-=-=-
>>>
>>>       
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
>>>> Kenneth
>>>>         
>>>> Crocker
>>>> Sent: Monday, June 23, 2008 1:15 PM
>>>> To: rt Users
>>>> Subject: [rt-users] RT Create Ticket display screen
>>>>
>>>> To all users,
>>>>
>>>>
>>>> 	Does anyone know how to move the "Describe the issue below" box
>>>>         
>>> just
>>>       
>>>> below the "Subject Box? I'm getting a bunch of Custom 
>>>>         
>> Fields inserted 
>>     
>>>> in-between and I would like THEM to be last, on the bottom of the 
>>>> page.
>>>> Help? Thanks, in advance.
>>>>
>>>>
>>>> Kenn
>>>> LBNL
>>>>
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>>>>
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>>>>
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>>>>         
>> O'Reilly Media. 
>>     
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>>>>
>>>>         
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com Commercial support: 
>>> sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from 
>>>       
>> O'Reilly Media. 
>>     
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>       
>>     
> _______________________________________________
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>
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> Commercial support: sales at bestpractical.com
>
>
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>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati