[rt-users] Modify Create Ticket display

[Kenneth Crocker]

Stephen,


	Yes indeed. We use Oracle 9 in Prod at the moment, but will be on 10 
soon. I just upgraded my Dev to 3.6.6 so I think my SearchBuiler is at 
1.53. In Prod we are at 3.6.4 and 1.49 respectively. Prod doesn't seem 
to show this problem. I also noticed that in DEV, the CF's are spread 
out all over the place horizontally, not just vertically. All over the 
place, really. It seems to put a "Select one" CF in between my "Fill one 
text" CF's so that on the left side I may have a "fill one text" CF, 
then on the right a "Select one", then on the next line, it is reversed, 
throw a "fill one text" CF way out to the right. Looks horribly ugly.
	I'm not planning on upgrading to any more 3.6.x versions. As soon as 
3.8 is ready, I'm putting it in. However, a patch to THAT problem would, 
of course, be considered.
	Stephen, thanks a bunch for your help. We are getting bigger here by 
the month. I just added 25 more tech support queues AND they are now 
wanting me to use the CF URL link ability to tie in a "Resolve" to 
linking to version control. Kool, huh? that should a a LOT of fun.

Kenn
LBNL

On 6/25/2008 6:40 AM, Stephen Turner wrote:
> Kenn,
> 
> Are you seeing this problem (custom fields not in the order you specify) 
> on ticket display & basics screens too? Are you using Oracle, and what 
> version of DBIx::SearchBuilder do you have?
> 
> After a recent upgrade of DBIx::SearchBuilder, we are seeing ticket 
> custom fields in the wrong sequence on all ticket screens. I believe 
> this is a bug in the Oracle-specific code in SearchBuilder - I will post 
> specific details when I've done a bit more research. I see the problem 
> on SearchBuilder 1.51 and 1.53.
> 
> Does anyone else running Oracle see this problem?
> 
> Thanks,
> Steve
> 
> At 6/20/2008 07:33 PM, you wrote:
>> To all,
>>
>>         When my users go into the "new Ticket" screen to create a 
>> ticket, the
>> custom fields that are available are scattered all over the place. I'd
>> like to arrange them, somehow. I've gone to
>> Configuration->Queues->Ticket Custom Fields and re-arranged the order of
>> how they are to be displayed, but that just moves them up and down and
>> THAT doesn't always work. How can I keep RT from squeezing them into the
>> screen on the left or right of another field as well as get them in the
>> right top-down order? Thanks in advance.
>>
>>
>> Kenn
>> LBNL
> 
>