[rt-users] All parties are getting correspondence emails from Requestors or CCs.

[Kenneth Crocker]

Mark,


	I have never heard of RT sending out ANY notification without some sort 
of notification scrip existing. RT_Config would have a setting to ALLOW 
an email to be sent, but wouldn't generate one. To my knowledge, RT does 
not generate emails any other way than thru notification scrips. Are you 
sure you're looking at the right screen with the right privileges? I 
have AdminCc's that could not see ANY global scrips or templates because 
they did not have "ShowScrips" and "ShowTemplate" rights for the queue 
they were in, even thought they had "ShowConfigTab".


Kenn
LBNL

On 6/26/2008 12:49 PM, Mark Grob wrote:
> I just updated  my Linux Kernel for my CentOS hosted version of RT.
> 
> I noticed that now all parties are getting emails on correspondence  
> actions from the Requestors or CC from with in RT.
> 
> Reply/Forward Email from CC of ticket->RT gets email and notifies  
> everyone (Requestors and CC).
> 
> I do not have a scrip running global or at the queue level and it  
> continues to do this. Suggestions? (Possible Config setting?)
> 
> Thanks in Advance,
> 
> -Mark Grob
> 
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