[rt-users] new tickets don't email cc'ers

[Kimberly McKinnis]

Cc's on a single ticket... where the ticket is created through the
webUI. 
I found the solution, but I also learned a good bit through the replies.

Thank you!

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Friday, June 27, 2008 10:29 AM
To: Kimberly McKinnis
Cc: Micah Gersten; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] new tickets don't email cc'ers

Kimberly,


	What notification scrips do you have enabled on the Global level
and on 
the queue in question (if that even applies)? Also, when you say "CC's" 
are talking about the CC'c that are queue watchers or the cc's that are 
on a single ticket? They are distinctly different in RT and the way RT 
handles them in terms of notifications.

Kenn
LBNL

On 6/26/2008 6:38 PM, Kimberly McKinnis wrote:
> I checked that already. But I did find the cause. If you use the web
UI
> to open a ticket, I don't think RT emails cc'd people out of the box
to
> notify them about a new ticket. I had created a custom template to do
> this, and it had gotten disabled. Thanks :)
> 
> -----Original Message-----
> From: Micah Gersten [mailto:micah at onshore.com] 
> Sent: Thursday, June 26, 2008 5:59 PM
> To: Kimberly McKinnis
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] new tickets don't email cc'ers
> 
> Check to see the global permissions for CC users.
> 
> Thank you,
> Micah Gersten
> onShore Networks
> Internal Developer
> http://www.onshore.com
> 
> 
> 
> Kimberly McKinnis wrote:
>> I don't know who broke what, but my RT system is not even attempting
>> to email cc'd folks on new tickets created through the web. On any
>> queue, so it doesn't appear to be a permissions issue. No edits
appear
>> to have been made to SendEmail.pm.
>>
>>  
>>
>> Does anyone know of anything else that could cause this?
>>
>>  
>>
>> Thanks!
>>
>>  
>>
>> ~~
>>
>> Kimberly McKinnis
>>
>> System Operations Engineer
>>
>> Service Provider Division, TiVo Inc
>>
>> 408-519-9607
>>
>>  
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> 
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>
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