[rt-users] history of tickets?

[Greg Evans]

Doesn't show resolved (at least) in 3.6.5, haven't tried rejected, deleted,
et al. 


Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gene LeDuc
Sent: Tuesday, March 04, 2008 12:40 PM
To: Ruslan Zakirov
Cc: RT Users
Subject: Re: [rt-users] history of tickets?

This doesn't show resolved or rejected tickets, at least in 3.6.3.

At 12:32 PM 3/4/2008, Ruslan Zakirov wrote:
>If requestor is unprivileged then there is a box "More about xxxx" on 
>ticket's page. Have you seen it?
>
>On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <gevans at hcc.net> wrote:
> > Hello list,
> >
> >  Is there a way to show a link for every ticket that has ever been 
> > created  for a given user?  What I am looking to do is add a history 
> > of all tickets  to the "People" section.
> >
> >  I have already added some things, but was not sure how I would go 
> > about  adding this, or maybe there is a better way that I have not 
> > discovered
> yet?
> >
> >
> >  I was hoping for something like:
> >
> >  Call History:
> >  Ticket #       Subject              Status
> >  12345          Email Issue          Resolved
> >  13421          Connection Issue     Resolved
> >  14597          Wireless Issue       Stalled
> >
> >  The above would also be links to each ticket.
> >
> >  Greg Evans
> >  Hood Canal Communications
> >  (360) 898-2481 ext.212
> >
> >
> >  _______________________________________________
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> >
> >  Community help: http://wiki.bestpractical.com  Commercial support: 
> > sales at bestpractical.com
> >
> >
> >  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >  Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
>--
>Best regards, Ruslan.
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Community help: http://wiki.bestpractical.com Commercial support: 
>sales at bestpractical.com
>
>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>Buy a copy at http://rtbook.bestpractical.com


--
Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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