[rt-users] history of tickets?

[Greg Evans]

Any ideas on how to make this behave the way that I would like it to? Even
pointing me to a path/to/filename maybe? 


Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Greg Evans
Sent: Tuesday, March 04, 2008 12:49 PM
To: 'Ruslan Zakirov'
Cc: 'RT Users'
Subject: Re: [rt-users] history of tickets?

I have, but that doesn't seem to show Resolved tickets, only current tickets
that have not been resolved? I checked  on a couple unprivledged requestors
that I know have multiple resolved tickets but I can't see the resolved
tickets in the "More About..." section which is what I would like to see 


Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, March 04, 2008 12:32 PM
To: Greg Evans
Cc: RT Users
Subject: Re: [rt-users] history of tickets?

If requestor is unprivileged then there is a box "More about xxxx" on
ticket's page. Have you seen it?

On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <gevans at hcc.net> wrote:
> Hello list,
>
>  Is there a way to show a link for every ticket that has ever been 
> created  for a given user?  What I am looking to do is add a history 
> of all tickets  to the "People" section.
>
>  I have already added some things, but was not sure how I would go 
> about  adding this, or maybe there is a better way that I have not
discovered yet?
>
>
>  I was hoping for something like:
>
>  Call History:
>  Ticket #       Subject              Status
>  12345          Email Issue          Resolved
>  13421          Connection Issue     Resolved
>  14597          Wireless Issue       Stalled
>
>  The above would also be links to each ticket.
>
>  Greg Evans
>  Hood Canal Communications
>  (360) 898-2481 ext.212
>
>
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--
Best regards, Ruslan.

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