[rt-users] On Queue Change, what queue scrip acts?

[lgrella]

Thanks!


Stephen Turner wrote:
> 
> At Thursday 3/6/2008 10:20 AM, Laura Grella wrote:
>>Thank you so much for your reply.
>>It actually works, but the way I was testing it was making me think it
didn't.
>>If the ticket changed to a queue where the owner had rights in the 
>>new queue also, it didn't change the owner to the default. At first 
>>I thought it needed to always change to the default, but it is ok if 
>>it works this way.
>>
>>How do I check the RT log? I have not used any debug statements, but 
>>this would come in handy in the future.
>>
>>Thanks,
>>Laura
> 
> 
> Hello Laura,
> 
> Glad it's working - I should have said logging statements, rather 
> then debug statements. Lines like this should show up in the RT log, 
> depending on config settings:
> 
> $RT::Logger->info("Auto assigning ticket #". $self->TicketObj->id ." 
> to user $MyUser" );
> 
> The RT log by default is in $RTHOME/var/log
> 
> Steve
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 

-- 
View this message in context: http://www.nabble.com/On-Queue-Change%2C-what-scrip-acts-in-which-queue---old-or-new--tp15866097p15877184.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.