[rt-users] BCC with no subject creates ticket

[Gene LeDuc]

I wanted to something similar, sorta, kinda..  Anyway, I wanted to prevent 
ticket creation by a "new" email under certain conditions.  I never could 
figure out how to do it within RT because you don't control until after the 
ticket's been created.  So I ended up just deleting the ticket right after 
it was created.

At 02:27 PM 3/7/2008, Mark Sallee wrote:
>Our customer wants to be able to send BCC'd messages from their e-mail
>client into RT, but if the message doesn't have a proper RT subject
>syntax, they don't want it to autocreate a new ticket. Preferrably a
>scrip could reject the message and respond with something like "you
>forgot to enter an RT subject; message denied."
>
>This is RT version 3.6.3. Right now help-comment is aliased in postfix
>/etc/aliases. I've tried procmail, but it apparently doesn't like
>filtering Bcc's and the message never gets through to RT.
>
>Has anyone found a solution for this, scrip or otherwise?
>
>Thank you.
>
>--
>Mark Sallee, Systems Administrator
>The GLOBE Program - UCAR
>msallee at globe.gov
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University