[rt-users] No permission to create tickets in the queue

[Nicolas GUIOT]

Hi all

I have a queue where "everyone" is grnated the right to create a ticket. I tested with a "foreign", brand new email : it just works (TM), and it added the email to the MySQL DB.

But, we have a user that always gets this error : 
No permission to create tickets in the queue 'support-toto'

I SQLed a bit, and found no info about this user in the DB : 
SELECT id, name, emailaddress FROM Users WHERE emailaddress LIKE '%his_domain%';
--> MySQL returned an empty result set (i.e. zero rows).

So, this user is "not yet" registered in the DB (from what I understand), he should be in teh group "Everyone", right ?

What did I miss ? Why can't he create any ticket ?

Thanks in advance

Nicolas