[rt-users] Extract custom fields from tickets using commandline
Ben Robson
benr at tlcdatasecurity.com.au
Wed Mar 12 02:02:29 EDT 2008
Greetings....
I was wondering if anyone had any advice on how to best, from the
command line, conduct a search for tickets that match a custom field
value ('CF.{Invoiced Date}' > '2008-04-03') show values in a custom
field in matching tickets ('CF.{Purchase Order Number}').
The intention is to use a cron task to find all tickets, who's invoiced
date was last month and get the purchase order numbers associated with
those tickets.
I can get ./rt to show me the tickets using: ./rt ls "Queue = 'PSS
Projects' AND 'CF.{Invoicable Date}' > '2008-03-31'" and adding a -l
will give me the pro-forma fields, but not the associated custom fields.
Any hints?
BenR
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