[rt-users] Shredder no_tickets

Krieg, Alexander alexander.krieg at desy.de
Wed Mar 12 12:37:26 EDT 2008


Hi,

what does the parameter no_tickets looks for and how to use it ?
i set status to 'any' and 'no_tickets' = 1 to show me all users who do 
not have any relation to a ticket (watcher(Requestor, Owner, Cc or 
AdminCc)). So i guess 'no_tickets' = 0 means show me users that have a 
relation to at least one ticket.
The strange effect in my case is that i have several users who get 
listed in both terms, how can that be ?
i also tried with true and false but makes no different.

A second question i have is the relation between an user and an 
attachment. Does the shredder script also looks for this relation, or is 
there only a direct relation between an attachment and a ticket and than 
between a ticket and a user (what about TransactionId) ?

If i understand well, the shredder script checks all dependencies an 
user can have to a ticket (watcher(Requestor, Owner, Cc or AdminCc)).


Best regards

-- 
-----------------------
Alexander 




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