[rt-users] Custom Display of item in ticket for certain group??

[Joe Casadonte]

On 3/13/2008 12:20 PM, Greg Evans wrote:

> Not even a clue where I might begin on this. Maybe a scrip that if the user
> is in Group "B" then change the password to ****'s?  Not sure, so I thought
> I would ask.

Actually, you're pretty close.

1) add a new Group right for people that will see the password (e.g. 
SeePassword) -- see the top of MoreAboutPrivilegedUsers on the wiki for 
how to do this

2) give this new right to the group that needs it

3) Wherever it is that you added the code to print the password, add a 
new if block:

Email Address: username at mydomain.com
%my($displayedPassword) = "***";
%if ( $Ticket->CurrentUserHasRight('SeePassword') ) {
%   $displayedPassword = WhateverYouSetItToNow;
%}
Email Password: <% $displayedPassword %>


See CleanlyCustomizeRT for more info.

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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