[rt-users] Can I completely remove reminders from RT?

[Ham MI-ID, Torsten Brumm]

Hi Igrella,

Sure, i've done this yesterday. 

1. remove the reminders from your RT_SiteConfig.pm

Set($HomepageComponents, [qw(.......

2. Remove the Element from /Elements/MyReminder

3. Change the /Tickets/Elements/Tabs

Remove:

    _F => { title => loc('Reminders'),
            path  => "Ticket/Reminders.html?id=" . $id,
            separator => 1, },

4. Reset the RT At A Glance default Screen (Admin/Global/RT at a glance) for all users (remove Reminders if you find it there)

Hopefully this helps

Torsten 


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-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von lgrella
Gesendet: Mittwoch, 27. Februar 2008 20:40
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] Can I completely remove reminders from RT?


I have been reading that reminders belong to a queue and not really to the ticket. I can see this complicating things, and I don't want reminders as part of my system.
I do not want the reminders box on the RT at a glance page, and do not want them on the tickets page. Is there any way to fully remove this?

Thanks
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