[rt-users] Parse subject to extract keywords?

[Kenneth Crocker]

Igrella,

	Yep. Actually, the "scrip" would have a "user-defined" action, which 
would be the code to check the type of transaction and if correct, check 
for the value in the subject line and for each specific hit, set the 
queue id to what you want in the "Custom Action Clean up" area.


Kenn
LBNL

On 3/20/2008 12:07 PM, lgrella wrote:
> Is there any way that I could parse the subject line to look for specific
> words, and based on those words, have a scrip change to a specific queue?
> 
> Thanks,
> Laura