[rt-users] Avoiding ticketing system loops from email submissions

[Matthew Pounsett]

On 20-Mar-2008, at 18:13 , Jesse Vincent wrote:
>
> On Mar 20, 2008, at 4:06 PM, Matthew Pounsett wrote:
>>
>> Has anyone ever addressed the potential for auto-reply loops  
>> between instances of RT that get directed at each other?  I'm  
>> wondering if RT is smart enough to recognize when an incoming  
>> message was generated by another instance of RT (or even other  
>> ticket systems) and suppress an auto-response.
>>
>>
> RT is set up to not autoreply to another RT or another ticketing  
> system. The feature isn't perfect, but it does work. And you can  
> always set up individual addresses to not get mail.


Ah, okay that's what I was hoping.  In the specific case I'm concerned  
about, the other ticketing system is RT so I'd expect it to work  
pretty well.  If any others come up that don't, exception lists are a  
possibility.

Thanks Jesse,
    Matt


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