[rt-users] Re solved scrip problem

[F350]

Hello Kenn,

Thanks for your reply.

I'm using the default "Resolved" template which is associated to the default
scrip "On Resolve Notify Requestors with template Resolved".

The rights that are set for the "Global" group are:
AssignCustomFields
CommentOnTicket
CreateSavedSearch
DelegateRights
DeleteTicket
EditSavedSearches
LoadSavedSearch
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeGroup
SeeQueue
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments
StealTicket
TakeTicket

 In addition to the rights, i have the following rights set also globally
for the privileged users:
CreateSavedSearch
DelegateRights
EditSavedSearches
LoadSavedSearch
ModifySelf

 And the following for everyone (Globally)
CreateTicket
ReplyToTicket

Thanks again for your help

Marc


Kenneth Crocker wrote:
> 
> F350,
> 
> 
> 	Would you mind providing some info? What is the Condition and Action on 
> the scrip in question. Do you use a special Template? Can you list the 
> rights you gave the "Global" group as opposed to the Group of primary 
> users of the queue? thanks.
> 
> 
> Kenn
> LBNL
> 
> On 3/25/2008 6:06 AM, F350 wrote:
>> Greetings, 
>> I set up a group called "All queues" with some members inside. These
>> members
>> are supposed to have read and write rights globally on all the queues
>> just
>> like the members of each queue. The problem is that when a member of the
>> "All queues" group resolves a ticket, the scrip "Resolved" is not
>> excecuted
>> therefore the resolved template email is not sent. However, the scrip is
>> excuted when a member of a queue resolves a ticket. Am i missing
>> something ?
>> even if i give "superUser" rights globally for the "All queues" group,
>> the
>> scrip is still not excuted. Thx for your help
> 
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