[rt-users] Assign custom field to subject

[lgrella]

Thank you Gene, it works perfectly!

--Laura

Gene  LeDuc wrote:
> 
> Hi Laura,
> 
> I think your approach should work, but I don't think you can set the 
> subject with a direct assignment like that.
> Try $self->TicketObj->SetSubject($subject) instead.
> 
> Also, I don't think you should be replacing spaces with underscores in the 
> CF name; leave the spaces.
> 
> Regards,
> Gene
> 
> At 09:01 AM 3/26/2008, lgrella wrote:
> 
>>I have a user who would like the subject to be a drop down list of
choices. I
>>have not seen how to do this, so I have decided to create a custom field
of
>>a drop down list of choices, and if the subject is blank, move this custom
>>field choice into the subject. I am not being successful. I have 2
>>questions:
>>
>>1. Can I make the subject a drop down list for one queue,  rather than an
>>type in field?
>>2. If not, does anyone see anything wrong with my code:
>>
>>here is the custom preparation code:
>>return 0 unless (!$self->TicketObj->Subject);
>>return 1;
>>
>>and here is the custom cleanup code:
>># move the contents of the custom field into the subject
>># the name of my custom field is Choose subject here
>>my $subject =
>>$self->TicketObj->FirstCustomFieldValue('Choose_subject_here');
>>
>>$self->TicketObj->Subject=$subject;
>>return 1;
>>
>>###################################
>>Does the name of the field, since it has spaces, have to include
>>underscores? I did it that way, and for testing purposes, even chose a
>>custom field of one word to eliminate the question.
>>
>>Thanks,
>>Laura
> 
> 
> -- 
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University 
> 
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