[rt-users] RT Query - Ticket SQL

[Kenneth Crocker]

To all,


	I don't believe I have seen any threads on this question, but if so, 
please forgive me. I just re-named a bunch of queues to include a prefix 
so that if a particular group works with tickets in several queues, they 
can create a query that asks for queues LIKE "XX-" instead of listing 
each queue they want to search. So, I went to "advanced" and change the 
SQL from (Queue = 'GL' OR Queue = 'AP' etc.) to Queue LIKE 'FS-' and I 
got garbage. Didn't work at all. I tried a few variations like (Queue 
LIKE 'FS') but to no avail. Does anyone have a list of the available 
'Ticket SQL' commands? Has anyone tried this and been successful? If so, 
what did you code? Thanks.


Kenn
LBNL