[rt-users] Link issues in the Tickets section (ie: static search)

[Drew Barnes]

It sounds like your $DefaultSearchResultFormat may be broken.  Did you 
set this in RT_SiteConfig.pm?  If not, check it in RT_Config.pm to make 
sure nothing got messed up there.

Barring anything there, go to Advanced on /Search/Build.html in your 
browser.  Look at the bottom text box, as that defines your search 
result format.  On every system I've played with, that shows links 
formed as <a href="/Ticket/Display.html?id=__id__">__id__</a>

I suspect yours will show as ><a 
href="//ticket/Display.html?id=__id__">__id__</a> or something similar.

For your reference, in RT_Config.pm on my live system I have
# $DefaultSearchResultFormat is the default format for RT search results
Set ($DefaultSearchResultFormat, qq{
   '<B><A 
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
   '<B><A 
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
   Status,
   QueueName,
   OwnerName,
   Priority,
   '__NEWLINE__',
   '',
   '<small>__Requestors__</small>',
   '<small>__CreatedRelative__</small>',
   '<small>__ToldRelative__</small>',
   '<small>__LastUpdatedRelative__</small>',
   '<small>__TimeLeft__</small>'});

YMMV.  Hope this helps you track it down.


Nelson Pereira wrote:
>
> Hi all,
>
>  
>
> I’ve noticed a problem that I’m unsure when it actually started.
>
>  
>
> When you click on the Tickets link 
> (https://domain.com/Search/Build.html) at the top of the page in RT at 
> a glance,
>
> When you click on one of the tickets that show up, the link is wrong, 
> hence brings you to a page cannot be displayed.
>
>  
>
> The link looks like this: https://ticket/Display.html?id=143
>
> When it should look like this: 
> https://domain.com/Ticket/Display.html?id=143
>
>  
>
> Notice the host part missing and the “t” is suppose to be Capitalized.
>
>  
>
> Anyone can tell me how I can fix this? This seams to be an issue with 
> the search I think or something.
>
>  
>
>  
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> npereira at protus.com <mailto:npereira at protus.com>
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com <http://www.myfax.com>
>
> Refer your friends and colleagues to MyFax!
> Click here for more information. 
> <http://www.myfax.com/referral_program.asp>
>
> 	
>
> www.MyFax.com <http://www.myfax.com>
>
>  
>
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