[rt-users] Send last message/comment from ticket to requestor on resolve

[Nelson Pereira]

Hi,

 

Wondering how to do this:

 

When I resolve a ticket, I want RT to send the message I put in the
resolve to the requestor, and not the default "as per our records...."

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

 

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