[rt-users] Changing Owner

Mike Peachey mike.peachey at jennic.com
Fri May 9 09:38:45 EDT 2008

John BORIS wrote:
> I am running RT 3.6.6.  I want to change some owners of tickets but the
> drop down box doesn't have the user I want to give it to. How does the
> owner field drop down list get populated?
> Or how does one change the owner of a ticket?

I believe the box is populated with all users who are in the Privileged 
group who have the "OwnTicket" permission for the queue.

Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

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