[rt-users] Changing Owner

Fri May 9 10:56:11 EDT 2008

Hmm!  I thought this user had that permission already. I will look into
that.

Thanks

>>> <jmoseley at corp.xanadoo.com> 05/09/08 9:41 AM >>>
First, you have to add the user if they don't already exist.  Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.

James Moseley

             "John  BORIS"                                              

             <jboris at adphila.o                                          

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                                       [rt-users] Changing Owner        

             05/09/2008 08:35                                           

             AM                                                         

I am running RT 3.6.6.  I want to change some owners of tickets but the
drop down box doesn't have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

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