[rt-users] RT 3.6.6 Install on FC8 (Apache problems) Part 3

[Shannon Adams]

Getting closer.  I turned off SELINUX (thanks, Drew) and changed my iptables config (thanks, Graeme).  Now, here is what I get when I browse to rtbak.xyzcorp.com:

<& /Elements/Header, Title=>loc("RT at a glance"), Refresh => $session{'home_refresh_interval'} &>

You're almost there!

You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler. 

My rt3.conf is below.  Thanks for all the help!

Shannon


----- Original Message ----
From: Shannon Adams <shannon_adams68 at yahoo.com>
To: rt-users at lists.bestpractical.com
Sent: Monday, May 12, 2008 10:56:31 PM
Subject: Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems) Part 2

Okay, one problem solved.  I turned off SELINUX and now httpd starts without an error.

Now, everything seems to be setup correctly, but I cannot bring up the RT login page.  I can ping rtbak.xyzcorp.com, but when I try to browse to it, it just times out.  

Here is my rt3.conf:

Alias /rt3 "//opt/rt3/share/html"            
                                              
PerlModule Apache::DBI                        
PerlRequire /usr/sbin/webmux.pl              
                                              
<Directory /opt/rt3/share/html>              
  AllowOverride All                          
  Options ExecCGI FollowSymLinks              
  <IfModule mod_access.c>                    
    Order allow,deny                          
    Allow from all                            
  </IfModule>                                
</Directory>                                  
                                              
<Location /rt>                                
  RewriteEngine On                            
  RedirectMatch permanent (.*)/$ $1/index.html
  AddDefaultCharset UTF-8                    
  SetHandler perl-script                      
  PerlHandler RT::Mason                      
</Location>                                  
                                              
<VirtualHost 10.9.10.251>                    
  ServerName itadmin_test              
  ServerAlias rtbak.xyzcorp.com  
  DocumentRoot /opt/rt3/share/html    
                                      
  AddDefaultCharset UTF-8              
  PerlModule Apache::DBI              
  PerlRequire /opt/rt3/bin/webmux.pl  
                                      
  <Location /rt3>                      
    SetHandler perl-script            
    PerlHandler RT::Mason              
  </Location>                          
                                      
</VirtualHost>                  

Among other settings, I have the following in my RTSiteConfig.pm:

Set($WebURL, 'http://rtbak.xyzcorp.com/');    
Set($WebBaseURL, 'http://rtbak.xyzcorp.com/');
                                                    
Set($LogToFile , 'debug');                          
Set($LogDir, '/opt/rt3/var/log');                  
Set($LogToFileNamed , "rt.log");                    

I have checked the rt.log and there is nothing in there.  Where do I look next to see why rtbak.xyzcorp.com or 10.9.10.251 is not bringing up the RT login page?

Thanks,
Shannon