[rt-users] Not understanding initial email config :(

[Greg Evans]

Make sure that the mail account that is getting the email is also a user in
rt

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andy Smith
Sent: Thursday, May 29, 2008 5:43 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Not understanding initial email config :(

Thanks to all those who replied, I think fetchmail is a good alternative if 
you don't want to have to mess with
your MTA config.

Leading on from this, what permissions are necessary to set to allow 
rt-mailgate to create tickets in the queues
and how can this be secured (simply without LDAP, spamassasin etc)? The 
default behaviour is that you get
an error like:

not ok - Ticket creation failed: No permission to create tickets in the 
queue 'Email' at /usr/local/rt3/bin/rt-mailgate
line 111, <> line 1.

Can I set this to only allow connections from localhost? I guess I can do 
this via httpd.conf, is that the best method?


thanks! Andy. 

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