[rt-users] Everybody group added as requestor

[Terence Monteiro]

Terence Monteiro wrote:
> Hello,
>
> I've been writing a Perl Catalyst application that uses the RT library to
> create, work on and resolve RT tickets. I'm making a call to 
> RT::Ticket->create
> to create a ticket, passing the Queue, Subject, Requestors, Attachments in a
> hash.
>   
I'm using RT version 3.6.1-4 installed from the debian package, and mysql
version 5.0.32-7etch1 installed again from the debian package. I've not 
added
any overlay/vendor/local overlays for the RT::Ticket module. But I'm 
using the
User_Local.pm and CurrentUser_Local.pm module overlays for auto create and
canonicalize user info for LDAP posted by Philip Cole on your wiki at
http://wiki.bestpractical.com/view/AutoCreateAndCanonicalizeUserInfo

> Yesterday, when the form was submitted with a user's email address as the
> requestor, the Everybody group got added as the requestor for the ticket
> that got created. I checked the transactions and found that no AddRequestor
> transaction happened on the ticket, from which I deduce that the Everybody
> group got added as requestor during ticket creation.
>
> Anyone has any idea how this could have happened?
>
> Regards,
> Terence Monteiro.