[rt-users] Cc recipients don't receive mail on Ticket creation

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Mon Nov 3 15:05:53 EST 2008

Make sure you have Notify Others scrips setup.  I don't believe they 
come enabled by default.

So OnCorrespond, NotifyOthers, With template _____

One-time CCs are considered others while CCs at create time are 
considered CCs.

Reich, Peter wrote:
> Hi Jerrad,
> I've tested cc only with one address. I haven't tested multiple people.
> Only the first email ist missing. Mails are sent to the cc recipient 
> too, when i'm replying to a ticket which has a cc recipient.
> Mails to Requester and Owner are beeing sent.
> Thanks for the fast answer.
> bye
> Peter
> ------------------------------------------------------------------------
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

More information about the rt-users mailing list