[rt-users] Homepage display question

[Drew Barnes]

Kenn,

Fresh in the morning helps greatly.  Found the link that should help 
you. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance

Drew


Kenneth Crocker wrote:
> Drew,
>
>
>     Super info. Thanks. I'll test it out and see what happens. 
> However, I did have a user that was a first time use and her homepage 
> also had the "QuickCreate" at the bottom of the page. Anyway, as long 
> as I can get ride of it, I'll be OK. Thanks again.
>
>
> Kenn
> LBNL
>
> On 11/4/2008 1:16 PM, Drew Barnes wrote:
>> I meant the user had prefs set up before you changed the config file 
>> option.  AFAIK the config file option only lists what shows is 
>> available, it doesn't actually remove a pref that is already set 
>> individually.  Check in the Attributes table with  select * from 
>> Attributes where Name like '%HomepageSettings';  Those are serialized 
>> preferences for the RT-at-a-glance pages.
>> One should be for RT::System, while any others will be for RT::User 
>> and an id in the next field.  I believe you can blow those away 
>> (after backing up your db) to reset their views.
>>
>> I can't find it at the moment but I believe there was a write-up on 
>> the wiki for how to reset those prefs for everyone to be what you want.
>>
>>
>> Kenneth Crocker wrote:
>>> Drew,
>>>
>>>
>>>     Well, obviously, I could be wrong, but it was my understanding 
>>> that the point of the selection list for a home page was to 
>>> determine what was to be displayed. If it is NOT on the selection 
>>> list and is NOT selected, I don't understand why it is displayed. 
>>> I'm surprised no one else has noticed this.
>>>
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 11/4/2008 11:22 AM, Drew Barnes wrote:
>>>> I suspect that was an option that existed in individual 
>>>> preferences.  Have you tried having a user hit the Reset to default 
>>>> button under their At-a-glance prefs?  Have you set defaults (or is 
>>>> that only a 3.8.x thing?)?
>>>>
>>>> The config file option, I think, only displays what is available 
>>>> when you set up your own page, I don't believe it disables 
>>>> something which is already set.
>>>>
>>>>
>>>> Kenneth Crocker wrote:
>>>>> To all,
>>>>>
>>>>>
>>>>>
>>>>>      I haven't heard from anyone yet. I'm on RT 3.6.6  and have 
>>>>> set my homepage configuration as:
>>>>>
>>>>> Set($HomepageComponents, [qw(Quicksearch MySupportQueues 
>>>>> MyReminders RefreshHomepage)]);
>>>>>
>>>>>      "MyAdminQueues" does show as an option and neither does 
>>>>> "QuickCreate", which is correct. However, on the bottom of every 
>>>>> User's homepage, The "QuickCreate" option is there, even though it 
>>>>> was not selected (AND ALSO NOT available as a choice). I do not 
>>>>> understand how that can happen. Anyone with an idea on that 
>>>>> problem? Thanks.
>>>>>
>>>>>
>>>>> Kenn
>>>>> LBNL
>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
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>>>>>   
>>>>
>>>
>>
>

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati