[rt-users] Retrieving the computer name automatically

[Kenneth Marshall]

Would it be possible to use the source IP and/or the account
name to pull the machine name from AT?

Ken

On Mon, Nov 10, 2008 at 08:56:13AM -0500, Todd Chapman wrote:
> Tony,
> 
> If they are submitting the ticket through the web interface you may be able
> to rely on the source IP of the connection, but there is no way to get the
> computer name (that I am aware of).
> 
> -Todd
> 
> On Mon, Nov 10, 2008 at 8:19 AM, Tony A <localzuk at gmail.com> wrote:
> 
> > Hi,
> >
> > First time i've posted on here, so not sure if this may have been covered
> > before.
> >
> > I have RT set up in our school and I would like to be able to retrieve the
> > name of the machine that a user is posting a request from and insert it into
> > a custom field. This would have to be done automatically, as our users
> > wouldn't do it themselves.
> >
> > Any ideas how I could do this?
> >
> > Ideally, I'd also like to be able to turn this into a link, which I can
> > click on to launch our VNC viewer and connect directly to their machine -
> > but this is not as important as getting the name in the first place.
> >
> > Any help would be much appreciated.
> >
> > Cheers
> > Tony Ayre
> > Network Manager
> > Minehead Middle School
> >
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