[rt-users] EX_TEMPFAIL Error

[Curtis Bruneau]

The url in the command needs to be valid and accessible from the local 
interface, dns and all. If your hostname is pointing to 127.0.0.1 from 
the local machine you'll have to add that IP to the apache configuration 
or remove the hostname pointing to localhost in /etc/hosts .. Personally 
I have all my interfaces bound except localhost, so you'll have to make 
sure there's no local host definition overriding the real dns.


Kobus Bensch wrote:
> Hi
> I am currently getting this error on all messages.
>
> There is no errors in messages or rt.log. Just maillog.
>
> When I try
>
> echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action 
> correspond --url http://rt.con.com
>
> I get
> An Error Occurred
> =================
>
> 404 Not Found
>
> Which file was not found. No errors anywhere when I try this. Not even 
> maillog.
>
> Lars Kellogg-Stedman wrote:
>>> I am now so sick of seeing this message and not able to sort it. Can
>>> anyone PLEASE tell me how to sort this out once and for all?
>>>     
>>
>> Your RT log should have error message that correspond to this.  Look
>> in /var/log/messages (assuming a reasonably common syslog
>> configuration), and make sure you're logging debug priority messages.
>> In RT_*Config.pm:
>>
>>   Set($LogToSyslog    , 'debug');
>>
>> (But note recent messages to this list regarding the performance
>> impact of logging at this priority level).
>>
>> You should be able to trigger this problem on demand in order to
>> diagnose it.  Get a copy of the message that triggered the error, and
>> then pipe it to:
>>
>>   /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond
>> --url http://rt.con.com/
>>
>> You should see useful error messages either on your screen or in the log.
>>
>>   
>
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