[rt-users] assigning tickets

[Gabriel Cadieux]

hey dave,

i was/am already running DBIx::SearchBuilder 1.54.

i actually fixed this issue a while back;

my problem was rooted in the fact that none of my users had the "OwnTicket"
permission assigned to them (even root, which only had "superuser" assigned to it).

thanks for the reply though :)

-gabe

-----Original Message-----
From: David O'Brien [mailto:david.obrien at hotonline.com]
Sent: Thursday, November 13, 2008 6:44 AM
To: rt-users at lists.bestpractical.com
Cc: Gabriel Cadieux
Subject: Re: assigning tickets


Hi Gabe, 

We were experiencing the same issue. After assigning the required
privileges to members/groups of the queue, The only option available in
the owner field was either "Nobody" or the ticket owner.

After a little bit of research, we discovered there is a bug in perl
module DBIx::SearchBuilder v1.48 which is used to populate the owners
field.

Upgrading to DBIx::SearchBuilder v1.54 has fixed the issue for us.


You can see the change logs for DBIx::SearchBuilder here:
http://search.cpan.org/src/JESSE/DBIx-SearchBuilder-1.54/Changes


Hope this helps,


Dave


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David O'Brien
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