[rt-users] Auto reply - ticket transaction

Dominic Hargreaves dominic.hargreaves at oucs.ox.ac.uk
Mon Nov 17 17:20:54 EST 2008

On Mon, Nov 17, 2008 at 10:09:26PM +0200, Monti gmail wrote:
> I want to write a scrip which will send a template upon ticket change status
> to "resolved".
> the template should be according to a transaction custom field value.
> This should solve the need to re-write the same resolution answer over and
> over manually, by selecting the transaction CF value. For example: "Check
> Network connection" this should send the template "Check NW".
> I've tried to implement it but I failed to read the transaction CF value and
> I am seeking for any suggestion to implement this scrip.
> if any of you can share with us such written scrip it will be greatly
> appreciated.

I've not used it, but this looks like a job for RTFM


Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

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