[rt-users] Pre-populate the Content field?

[Michael Raugh]

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Hi.  Working on my first RT system (v3.8.1 on CentOS 5) for doing a change management approval
process.  I've been asked whether it's possible to have the Content field pre-populated with a
text template when a user starts to create a ticket.  Haven't found an answer in the wiki or out
on Google.  It sounds like something a callback should be able to do but I can't find anything
in the wiki to explain how those work either.  (Am I being dense?)

If anyone can point me to a place that explains callbacks, or has done this before and can share
the solution, I'd appreciate it.  Thanks in advance from another RT newbie.

<MR>
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Michael Raugh, C.Ht.
NOAA/NESDIS
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