[rt-users] Trouble with API

Kenneth Crocker KFCrocker at lbl.gov
Thu Nov 20 17:56:48 EST 2008

To All,

	We are trying to run perl program using API. It won't let us create any 
tickets. We keep getting an error saying we don't have privileges to 
create tickets in the queue we are trying this on.
	First question, when using API, what user are we signed in on? 
RT_System? If so, how do we get that user privileges for creating 
tickets in a queue? Can we access that User? We can't seem to find any 
documentation on this part. Thanks in advance for your help.

P.S. Hopefully, when we get this running, we'll have a conversion 
program to share that will allow you to read a legacy DB and write your 
records into RT.


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