[rt-users] Forward function in 3.8.1
Carolyn Fairman
cfairman at epgy.stanford.edu
Wed Nov 26 00:56:30 EST 2008
I'm fresh from a successful upgrade to 3.8.1.
One thing users asked for was to be able to forward out of RT. When I
forward out of RT I get an email with things like this:
> This is forward of transaction #66135 of a ticket #4081
Then a mime-attachment.eml
So this wasn't the expected behavior. Users wanted, well, an *email*
that looked just like the process when they use reply, but now 'From'
their email to someone else so they can fob off the ticket/email/issue
to someone outside the RT system (like management...).
Anyone have a way to make Forward work like this?
Carolyn
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