[rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled

Alex Young alexyoung at scoutsolutions.co.uk
Wed Nov 26 06:23:46 EST 2008

I have a slight problem including RTFM articles in a ticket reply when
WYSIWYG editor is enabled.


Everything looks like and it adds the text to the reply, but when it
sends it truncates the text, sends a partial email and records the
corrupt message. There are also spaces inserted midway into words in the


It does this consistently every time, so if the same RTFM article is
included it puts the spaces in the same place and truncates the end of
the message at the same place too.


If the WYSIWYG editor is disabled, then it includes the text verbatim
and doesn't truncate the message.


This is version RT 3.8.1 and RTFM 2.4.0.

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