[rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled

Alex Young alexyoung at scoutsolutions.co.uk
Thu Nov 27 05:15:01 EST 2008

It happens if the content comes from a custom field type of text or wiki




From: matt at hoov.net [mailto:matt at hoov.net] On Behalf Of Matt Hoover
Sent: 27 November 2008 08:05
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYG editor enabled


I second that.  Are you seeing these problems coming from a custom field
of type text or wiki format?



On Wed, Nov 26, 2008 at 3:23 AM, Alex Young
<alexyoung at scoutsolutions.co.uk> wrote:

I have a slight problem including RTFM articles in a ticket reply when
WYSIWYG editor is enabled.


Everything looks like and it adds the text to the reply, but when it
sends it truncates the text, sends a partial email and records the
corrupt message. There are also spaces inserted midway into words in the


It does this consistently every time, so if the same RTFM article is
included it puts the spaces in the same place and truncates the end of
the message at the same place too.


If the WYSIWYG editor is disabled, then it includes the text verbatim
and doesn't truncate the message.


This is version RT 3.8.1 and RTFM 2.4.0.


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