[rt-users] RT 3.8 - Create New ticket when a requestor send an email with a resolved ticket

[Toby Darling]

>>
>> I want RT 3.8 to create a new ticket on a predefined queue when a user 
>> reply by email to a resolved ticket.
>> The new ticket must have in the subject “Reopen:” and the new ID. An 
>> email must be sent automatically to the requestor informing the new ID.

Not sure how it applies to 3.8, but ForkIntoNewTicket 
(http://wiki.bestpractical.com/view/ForkIntoNewTicket) sounds like what 
you want:

"Summary

I use this scrip associated with a condition scrip that only catch 
correspondence/comment to a closed ticket. This scrip create a new 
ticket based on the correspondence/comment (subject,to,from,data). "

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