[rt-users] Problem with visibilty of several tickets

[Niko Tyni]

On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote:

> this problem persist, but now I'm able to describe how this "invisible" 
> tickets have been created. If you simetime cut and paste the part of MS 
> Excel table  (I guess  openoffice  calc  also) and send it to RT or 
> insert it in RT web-form of  new or existing ticket (comment or reply), 
> so since then RT will NOT display this message and any other further 
> messages of this ticket. The same problem is with mail attachements. You 
> can try download this file 
> (http://home.zcu.cz/~indy/rt-vanishing-tickets.txt.gz), gunzip it and 
> add in RT as an attachment. In my environment it works for 100%.
> 
> This behavior is a litlle bit annoying :( Does anyone has the same 
> problem? Or better - solution? :)

It's probably Perl segfaulting in Text::Tabs. There should be some
traces about this in the apache error.log.

This is what was briefly in NOTES.Debian until a newer version
of libtext-quoted-perl (2.04, I believe) worked around it and 
a newer version of Perl itself (5.10.0) fixed it:

  INCOMPLETE DISPLAY OF TICKET CONTENTS
  -------------------------------------
  
  If you can't see all the content of your tickets, you may be hitting
  a Perl bug that makes it crash with some UTF-8 data sequences. 
  See http://rt.perl.org/rt3/Public/Bug/Display.html?id=40989 .
  Starting with 3.6.3, a workaround is to remove the libtext-quoted-perl
  package. Another workaround is to copy
   /usr/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments
  into 
   /usr/local/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments
  and comment out the Text::Quoted call in the local copy.

HTH,
-- 
Niko Tyni   ntyni at debian.org