[rt-users] Auto assign of ticket to Open if taken by user

[JohannS]

Hi Emmanual.
Would i have to change this line on each section I find with the same code
or are there only a specific section where this code has to change?

Thanks
Johann


Emmanuel Lacour wrote:
> 
> On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote:
>> Hi.
>> 
>> I have been trying to figure out to automatically change a ticket status
>> to open as soon as the "take" button has been selected by a user.
>> 
>> All users seems to forget to also click on the "Open" button after they
>> click the "take" button which causes reporting problem.
>> 
> 
> 
> Here I made a Take&Open link by editing html/Ticket/Elements/Tab and
> modify it like this:
> 
> before:
> path  => "Ticket/Display.html?Action=Take&id=" . $id,
> 
> after:
> path => "Ticket/Display.html?Action=Take&Status=open&id=" . $id,
> 
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