[rt-users] How to add mandatory custom field to "quick ticket creation" area

[Johann Stander]

Hi.

We have created some mandatory custom fields which the users have to
fill in, but now since we create these we are unable to make use of the
quick ticket creation area.

It will not  allow us to create a quick ticket because the mandatory
field is not available in this area to be completed.

 

Is there any way to add the mandatory new custom field to the quick
ticket create area on the main page?

 

Thanks

Johann

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