[rt-users] A reminder creates a ticket and sends email to queue watchers???

[kschmitte]

Hello All,

I am facing the same issue as Dan describes below: 
   On creation of a new reminder a "new ticket notification" is sent to the
agents. 

As I now have seen from searching the Nabble list archive, the notification
is in terms of the DB nothing else than a special kind of ticket, so this
notification is in the first step OK. 

But: How can I prevent this notification? Our agents get confused with mails
for thickets they don't see...

Currently I have a global scrip to inform our agents of new tickets. Do I
need to change this to queue-wise scrips?

Thanks for any help!

Kai Schmitte


Lamers, Dan wrote:
> 
> I've just started playing around with reminders in RT 3.6.0 and they
> appear
> to be working.  However, whenever I create a reminder, it creates a new
> ticket referencing the original and then sends email to the queue
> watchers.
> Is there anyway to prevent this behaviour?
> 
> Thanks
> Dan
> 
> 
> [...cut by KS ...]
> 

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