[rt-users] Can't locate object method "new" via package "RTx::AssetTracker::Assets"

Stefan Maier maier at idowa.de
Wed Oct 8 12:08:05 EDT 2008


We're running mod_perl 2.0.1 and apache 2.0.54.


Loaded perl modules

Perl v5.8.7 under linux
   Apache2::Access v2.000001;
   Apache2::Connection v2.000001;
   Apache2::Const v2.000001;
   Apache2::Log v2.000001;
   Apache2::RequestIO v2.000001;
   Apache2::RequestRec v2.000001;
   Apache2::RequestUtil v2.000001;
   Apache2::Response v2.000001;
   Apache2::ServerRec v2.000001;
   Apache2::ServerUtil v2.000001;
   Apache2::Status v3.00;
   Apache::DBI v0.94;
   Apache::Session v1.6;
   Apache::Session::Generate::MD5 v2.1;
   Apache::Session::Lock::MySQL v1.00;
   Apache::Session::MySQL v1.01;
   Apache::Session::Serialize::Storable v1.00;
   Apache::Session::Store::DBI v1.02;
   Apache::Session::Store::MySQL v1.04;
   APR v0.009000;
   APR::Const v0.009000;
   APR::Pool v0.009000;
   APR::Status v0.009000;
   APR::Table v0.009000;
   AutoLoader v5.60;
   base v2.07;
   Benchmark v1.07;
   bytes v1.02;
   Cache::Simple::TimedExpiry v0.23;
   Carp v1.04;
   CGI v3.10;
   CGI::Cookie v1.25;
   CGI::Util v1.5;
   Class::Container v0.12;
   Class::Data::Inheritable v0.04;
   Class::ReturnValue v0.53;
   Clone v0.20;
   constant v1.05;
   Cwd v3.19;
   Data::Dumper v2.121_04;
   Date::Format v2.22;
   Date::Parse v2.27;
   DBD::mysql v3.0002;
   DBI v1.48;
   DBIx::SearchBuilder v1.43;
   DBIx::SearchBuilder::Union v0;
   DBIx::SearchBuilder::Unique v0.01;
   Devel::StackTrace v1.13;
   Devel::StackTraceFrame v0.6;
   Digest::base v1.00;
   Digest::MD5 v2.33;
   DynaLoader v1.05;
   Encode v2.10;
   Encode::Alias v2.03;
   Encode::Config v2.00;
   Encode::Encoding v2.02;
   Errno v1.0901;
   Exception::Class v1.23;
   Exception::Class::Base v1.2;
   Exporter v5.58;
   Exporter::Heavy v5.58;
   Fcntl v1.05;
   File::Basename v2.73;
   File::Glob v1.04;
   File::Path v1.06;
   File::Spec v3.19;
   File::Spec::Functions v1.3;
   File::Spec::Unix v1.5;
   File::Temp v0.17;
   FileHandle v2.01;
   HTML::Element v3.16;
   HTML::Entities v1.29;
   HTML::Formatter v2.04;
   HTML::FormatText v2.04;
   HTML::Mason v1.33;
   HTML::Mason::ApacheHandler v1.69;
   HTML::Mason::Exception v1.1;
   HTML::Mason::Exception::Abort v1.1;
   HTML::Mason::Exception::Compilation v1.1;
   HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
   HTML::Mason::Exception::Compiler v1.1;
   HTML::Mason::Exception::Decline v1.1;
   HTML::Mason::Exception::Params v1.1;
   HTML::Mason::Exception::Syntax v1.1;
   HTML::Mason::Exception::System v1.1;
   HTML::Mason::Exception::TopLevelNotFound v1.1;
   HTML::Mason::Exception::VirtualMethod v1.1;
   HTML::Mason::Exceptions v1.43;
   HTML::Parser v3.45;
   HTML::Scrubber v0.08;
   HTML::Tagset v3.04;
   HTML::TreeBuilder v3.13;
   HTTP::Date v1.46;
   I18N::LangTags v0.35;
   I18N::LangTags::Detect v1.03;
   integer v1.00;
   IO v1.21;
   IO::File v1.11;
   IO::Handle v1.24;
   IO::InnerFile v2.110;
   IO::Lines v2.110;
   IO::Scalar v2.110;
   IO::ScalarArray v2.110;
   IO::Seekable v1.09;
   IO::Wrap v2.110;
   IO::WrapTie v2.110;
   IPC::Open2 v1.01;
   IPC::Open3 v1.0106;
   lib v0.5565;
   List::Util v1.18;
   Locale::Maketext v1.09;
   Locale::Maketext::Fuzzy v0.02;
   Locale::Maketext::Lexicon v0.49;
   Locale::Maketext::Lexicon::Gettext v0.14;
   Log::Dispatch v2.11;
   Log::Dispatch::Base v1.09;
   Log::Dispatch::Output v1.26;
   Log::Dispatch::Screen v1.17;
   Log::Dispatch::Syslog v1.18;
   Mail::Address v1.74;
   Mail::Field v1.74;
   Mail::Field::AddrList v1.74;
   Mail::Field::Date v1.74;
   Mail::Header v1.74;
   Mail::Internet v1.74;
   MIME::Base64 v3.05;
   MIME::Body v5.420;
   MIME::Decoder v5.420;
   MIME::Entity v5.420;
   MIME::Field::ContDisp v5.420;
   MIME::Field::ConTraEnc v5.420;
   MIME::Field::ContType v5.420;
   MIME::Field::ParamVal v5.420;
   MIME::Head v5.420;
   MIME::Parser v5.420;
   MIME::QuotedPrint v3.03;
   MIME::Tools v5.420;
   MIME::Words v5.420;
   mod_perl v2.000001;
   mod_perl2 v2.000001;
   ModPerl::Const v2.000001;
   ModPerl::Global v2.000001;
   ModPerl::Registry v1.99;
   ModPerl::RegistryCooker v1.99;
   ModPerl::Util v2.000001;
   Module::Versions::Report v1.02;
   overload v1.03;
   Params::Validate v0.78;
   POSIX v1.08;
   re v0.04;
   Regexp::Common v2.120;
   Regexp::Common::delimited v2.104;
   RT v3.6.4;
   RT::FM v2.2.0RC6;
   RT::Interface::Email v2;
   RTx::AssetTracker v0.0.0;
   Scalar::Util v1.18;
   SelectSaver v1.01;
   Socket v1.77;
   Storable v2.13;
   strict v1.03;
   Symbol v1.06;
   Sys::Hostname v1.11;
   Sys::Syslog v0.06;
   Text::Autoformat v1.13;
   Text::Quoted v1.8;
   Text::Reform v1.11;
   Text::Tabs v98.112801;
   Text::Template v1.44;
   Text::Wrapper v1.000;
   Time::HiRes v1.66;
   Time::JulianDay v2003.1125;
   Time::Local v1.11;
   Time::ParseDate v2003.1126;
   Time::Timezone v2003.0211;
   Time::Zone v2.22;
   UNIVERSAL v1.01;
   UNIVERSAL::require v0.10;
   URI v1.35;
   URI::Escape v3.28;
   URI::URL v5.03;
   URI::WithBase v2.19;
   utf8 v1.05;
   vars v1.01;
   warnings v1.03;
   warnings::register v1.00;
   XSLoader v0.02;


RT Variables

    RT::AmbiguousDayInPast 1
    RT::BasePath /opt/rt3
    RT::BinPath /opt/rt3/bin
    RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
    RT::CommentAddress support-comment at idowa.de
    RT::CorrespondAddress support at idowa.de
    RT::DatabaseHost db0.vn.idowa.de
    RT::DatabaseName rt3
    RT::DatabasePassword Password not printed
    RT::DatabaseRTHost db0.vn.idowa.de
    RT::DatabaseType mysql
    RT::DatabaseUser rt_user
    RT::DateDayBeforeMonth 1
    RT::DefaultSearchResultFormat '<B><A  
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A  
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',  
Status, QueueName,
    OwnerName, Priority, '__NEWLINE__', '',  
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',  
'<small>__ToldRelative__</small>',  
'<small>__LastUpdatedRelative__</small>',
    '<small>__TimeLeft__</small>'
    RT::DefaultSummaryRows 10
    RT::EmailOutputEncoding utf-8
    RT::EtcPath /opt/rt3/etc
    RT::FriendlyFromLineFormat "%s via RT" <%s>
    RT::FriendlyToLineFormat "%s of VGSTLZ Ticket #%s":;
    RT::LocalEtcPath /opt/rt3/local/etc
    RT::LocalLexiconPath /opt/rt3/local/po
    RT::LocalPath /opt/rt3/local
    RT::LogDir /opt/rt3/var/log
    RT::LogToFileNamed rt.log
    RT::LogToScreen error
    RT::LogToSyslog debug
    RT::LogoURL /NoAuth/images/bplogo.gif
    RT::LoopsToRTOwner 1
    RT::MailCommand sendmailpipe
    RT::MasonComponentRoot /opt/rt3/share/html
    RT::MasonDataDir /opt/rt3/var/mason_data
    RT::MasonLocalComponentRoot /opt/rt3/local/html
    RT::MasonSessionDir /opt/rt3/var/session_data
    RT::MaxAttachmentSize 10000000
    RT::MaxInlineBody 13456
    RT::MessageBoxWidth 72
    RT::MessageBoxWrap HARD
    RT::MinimumPasswordLength 8
    RT::MyTicketsLength 20
    RT::OldestTransactionsFirst 1
    RT::Organization idowa.de
    RT::OwnerEmail root at idowa.de
    RT::RTAddressRegexp ^rt\@example.com$
    RT::RecordOutgoingEmail 1
    RT::RedistributeAutoGeneratedMessages privileged
    RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
    RT::SendmailArguments -oi -t
    RT::SendmailBounceArguments -f "<>"
    RT::SendmailPath /usr/sbin/sendmail
    RT::ShowTransactionImages 1
    RT::StrictLinkACL 1
    RT::Timezone CET
    RT::UseFriendlyFromLine 1
    RT::VERSION 3.6.4
    RT::VarPath /opt/rt3/var
    RT::WebBaseURL http://helpdesk.vn.idowa.de
    RT::WebDefaultStylesheet 3.5-default
    RT::WebFlushDbCacheEveryRequest 1
    RT::WebImagesURL /NoAuth/images/
    RT::WebPort 80
    RT::WebURL http://helpdesk.vn.idowa.de/
    RT::rtname VGSTLZ

Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 7) configuration:
   Platform:
     osname=linux, osvers=2.6.12, archname=x86_64-linux-thread-multi
     uname='linux g226 2.6.12 #1 smp tue jun 28 14:58:56 utc 2005  
x86_64 x86_64 x86_64 gnulinux '
     config_args='-ds -e -Dprefix=/usr -Dvendorprefix=/usr  
-Dinstallusrbinperl -Dusethreads -Di_db -Di_dbm -Di_ndbm -Di_gdbm  
-Duseshrplib=true -Doptimize=-O2 -fmessage-length=0 -Wall  
-D_FORTIFY_SOURCE=2 -g -Wall
-pipe'
     hint=recommended, useposix=true, d_sigaction=define
     usethreads=define use5005threads=undef useithreads=define  
usemultiplicity=define
     useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
     use64bitint=define use64bitall=define uselongdouble=undef
     usemymalloc=n, bincompat5005=undef
   Compiler:
     cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS  
-DDEBUGGING -fno-strict-aliasing -pipe -D_LARGEFILE_SOURCE  
-D_FILE_OFFSET_BITS=64',
     optimize='-O2 -fmessage-length=0 -Wall -D_FORTIFY_SOURCE=2 -g  
-Wall -pipe',
     cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS  
-DDEBUGGING -fno-strict-aliasing -pipe'
     ccversion='', gccversion='4.0.2 20050901 (prerelease) (SUSE  
Linux)', gccosandvers=''
     intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
     ivtype='long', ivsize=8, nvtype='double', nvsize=8,  
Off_t='off_t', lseeksize=8
     alignbytes=8, prototype=define
   Linker and Libraries:
     ld='cc', ldflags =' -L/usr/local/lib64'
     libpth=/lib64 /usr/lib64 /usr/local/lib64
     libs=-lm -ldl -lcrypt -lpthread
     perllibs=-lm -ldl -lcrypt -lpthread
     libc=/lib64/libc-2.3.5.so, so=so, useshrplib=true, libperl=libperl.so
     gnulibc_version='2.3.5'
   Dynamic Linking:
     dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E  
-Wl,-rpath,/usr/lib/perl5/5.8.7/x86_64-linux-thread-multi/CORE'
     cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib64'


Quoting Todd Chapman <todd at chaka.net>:

> Stefan,
>
> I have never seen that error. Are you running mod_perl or fastcgi?
>
> -Todd
>
> On Wed, Oct 8, 2008 at 9:26 AM, Stefan Maier <maier at idowa.de> wrote:
>
>> Hi,
>>
>> we're having some sporadic system errors on RT/AssetTracker. Every once
>> in a while when browsing assets we get (typed from a screenshot so it
>> might contain spelling errors, source is unmodified though):
>>
>> error:      Can't locate object method "new" via package
>> "RTx::AssetTracker::Assets" at
>> /opt/rt3/local/html/AssetTracker/Search/Results.html line 91
>> context:    ...
>>            87: </div>
>>            88: <%INIT>
>>            89: my($title, $assetcount);
>>            90: $session{'i'}++;
>>            91: $session{'assets'} =
>> RTx::AssetTracker::Assets->new($session{'CurrentUser'});
>>            92: $session{'assets'}->FromSQL($Query) if ($Query);
>>            93: $session{'assets'}->OrderBy(FIELD => $OrderBy, ORDER =>
>> $Order);
>>            94:
>>            95:
>>            ...
>> code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
>>            /opt/rt3/share/html/autohandler:291
>>
>>
>> This only happens on one machine, running Windows XP and Firefox3.
>>
>> Thanks in advance,
>>
>> --
>> Mit freundlichen Grüßen
>>
>> Stefan Maier
>>
>> ==========================================================
>> Straubinger Tagblatt
>> EDV-Abteilung Straubing           FON:   +49 9421 940 256
>> Ludwigsplatz 30                   FAX:   +49 9421 940 6236
>> D-94315 Straubing
>> http://www.idowa.de               Email: maier at idowa.de
>> ==========================================================
>>  Zeitungsgruppe Straubinger Tagblatt / Landshuter Zeitung
>>       Cl. Attenkofer'sche Buch- und Kunstdruckerei
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>> ==========================================================
>>
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>




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