[rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

[Paul Broadwith]

That *appears* to work on the test message I just sent so hopefully that
is it fixed. However now my from name is just the email address (which
isn't a problem, it just doesn't look "pretty"!)

One point though. There is no mention that these variables shouldn't be
set when the mailer is set to sendmail - bear in mind my mailer is set
to sendmailpipe, which while still sendmail, would suggest to me it's
not the same "thing" to RT. I would suggest that the default config file
is updated to reflect that (if it isn't already and I've just missed it)
and that both sendmail and sendmailpipe (and maybe the others) should be
specified.

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008


Tel.: 01955 698203
Windows Messenger: paul.broadwith at blueivy.co.uk
Web: http://www.blueivy.co.uk



-----Original Message-----
From: Joop [mailto:JoopvandeWege at mococo.nl] 
Sent: 09 October 2008 09:53
To: Paul Broadwith
Cc: RT-Users Users
Subject: Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST
error from sendmail

Paul Broadwith wrote:
> There is a HUGE warning in RT_Config.pm that you shouldn't edit it but
> instead copy sections to the RT_SiteConfig.pm.
>
> I'm still unsure of even what variable or section I should be editing.
> Can you give me some pointers?
I think Jesse is referring to the fact that using FriendlyNameFrom/To 
isn't supported when your mailagent is Sendmail.

I tried that a couple of weeks ago also and the result was that no email

went out, thankfully it was on a test instance ;-)


Joop

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