[rt-users] scrip to setting due date back to unset

[Violetta Wawryk]

Hey,

My queustion is the following. I have a queue where the default for the 
due date is set to 7 days. I have different scrips that set the due date 
to either 1 or 14 if the subject contains certain key words.

As I understand RT, as soon as a ticket comes in the defaults in the 
basics will be set and if there are different matching scrips they 
change the wished values like due date.

So what do I have to do to unset the due date?

This is the part of the scrip I use to set it to 1 day:

my $duedate = RT::Date->new($RT::SystemUser);
   $duedate->Set(Format=>'unknown', Value=>'1 days');
   $self->TicketObj->SetDue($duedate->ISO);

Thanks for your help.

Violetta



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