[rt-users] On Comment resolved ticket set back to new status

[Dave Wells]

Its ok found the problem.

I was using the ReplyToResolved contribution on the RT wiki and it seems
to fire on a comment as well as a correspond.

I shall investigate.

Thx
Dave

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dave
Wells
Sent: 10 October 2008 14:21
To: Violetta Wawryk; RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status

Hi Violetta,

We have removed all global scripts on our queues a while ago.

Thanks
Dave 

-----Original Message-----
From: Violetta Wawryk [mailto:v.wawryk at science-computing.de]
Sent: 10 October 2008 12:15
To: Dave Wells
Cc: RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status

Hi Dave,

in my test-rt (3.6.1, which still has all the defaults configured) is a
global scrip that says:

"On Correspond Open Tickets with template Blank"

are you sure you haven't got it?

Regards
Violetta


> On all of our queues when a ticket is in a resolved state and a user 
> makes a comment on the ticket the status of the ticket is set back to 
> new.
>  
> We have no defined scrips for the Queues or in Global configuration 
> that are set to do this. Is this a default action in RT if so is it 
> possible to change this?
>  
> Thanks
> Dave
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